Terms of Service

Policy statement: Dr Smook and Partners managed by RxME

1.1 The practice of Dr Smook and Partners (“the Practice”) make use of the clinical experience of our multidisciplinary healthcare team, consisting of doctors, a psychiatrist, dietitians and registered nurses, which we integrate with the best available external clinical evidence obtained through systematic research to diagnose your health condition and prescribe appropriate treatment.

1.2 Our practice is licensed to dispense medicine to Dr Smook and Partners’ own patients, with the right to sub-contract the compounding thereof to a specialist compounding pharmacy in terms of the prescription issued by us.

1.3 In doing so, the Practice prescribes the use of specially formulated medication, compounded for you on a patient-specific basis, making use of active ingredients that are used in other medicines registered in South Africa.

1.4 This medication is compounded in a retail pharmacy registered with the SAPC; however, it has not been tested to prove that it works the same way in the human body as the registered medication. This means while strict quality standards are followed in compounding the medication, the Practice cannot guarantee it will have the same effect as the registered medicine.

1.5 We are, however, able to warrant the quality and safety of the medicines prescribed and compounded for, and dispensed to you by our practice; provided it is stored and used strictly in accordance with our written instructions.

1.6 Any scheduled medication purchased through our practice is strictly non-refundable.