Refund and Return Policy

At Dr Smook & Partners, managed by RxME, we are committed to providing you with safe, effective, and high-quality medical services and health products. Please read our Refund & Returns Policy carefully, as it outlines the terms under which refunds or returns may be considered.

Medical Services

Payments made for consultations, treatments, or procedures are non-refundable, once the service has been rendered.
If you are unable to attend your appointment, please notify us at least 24 hours in advance to reschedule.
Missed appointments without prior notice may be charged in full.

Health & Aesthetic Products

Products purchased through Dr Smook and Partners, managed by RxME, are non-refundable once opened due to health and safety regulations.

To qualify for a return, products must be:
- Unused, unopened, and in their original packaging.
- Returned within seven days of purchase, accompanied by valid proof of payment.
- We do not accept returns on items that are opened, used, or damaged after purchase (unless proven defective).

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery/collection.

We will gladly replace the product or, if unavailable, issue a refund to your original payment method.

Refund Process

Approved refunds will be processed within 7–10 working days.

Refunds will only be made to the original method of payment (no cash refunds for card or EFT purchases).

Contact Us

For any questions regarding refunds or returns, please reach out to us at:

support@rxme.online
+27 64 879 1812 SARCELLE | +27 83 539 7227 ALIDA